Knowledge Base > Campaign > Sending profile

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Sending profiles are emailed information, it includes sender email address, sender name and email address to send mailers back (reply). It means: who sent, where they sent, and if they answered where the email was coming from. These details are critical and will determine whether your recipient will open the email or catch it as spam. Therefore, it’s important to pay attention to these settings at each campaign level.
It is recommended that the sender’s name include the name of the company and if it is a private person then, of course, the full name.

There are two ways to set up a replay email address:

  1. Update default settings for all campaigns.
  2. Updating different settings for different campaigns.

1. Update default settings for all campaigns.

Click on the “Little Man” icon at the top of the screen (1), then click on “Account Settings” (2).

Account setting

On the sidebar click “Email Campaign”. We will focus on settings number 4201, 4218:
Setting number 4201 – “Default Sender name for campaigns”: Enter the sender’s name that will be displayed in the mailer. Your contacts will see this name in their mailbox
Setting number 4218 – “Replay address”: Enter the e-mail address for contact’s responses.

Tip: We recommend you to go through all the settings on this page and update them if necessary since these are the default settings for each campaign you will send.

Finally, click “Save”.

Account setting

2. Updating different settings for different campaigns.

On the sidebar click “Email Campaign” and choose “Create an Email Campaign” (2).

Create email campaign

On the “Create an Email Campaign” screen, click “Show Sending Profile”.
You can choose to “Create New Profile” or a profile that you have already created.

Sending profile

“Profile name”: Enter the profile name. This field is internal, for your use.
“Reply to”: Enter the e-mail address for contact’s responses.
“Sender email address”: Enter the e-mail address that will appear in the e-mail.
“Sender name to diaplay”: Enter the name of the sender from which the email will be sent.

Finally, click “Save” and then on “Use This Profile”.

Now, you can continue to design your email campaign. More information in this guide