Knowledge Base > Account Settings > Sending profile

in Account Settings

A Sending profile is emailing information. It includes sender email address, sender name and return email address (for replies). It discloses the following: who sent, where they sent from, and if they answered, where the email will be sent. These details are critical and will determine whether your recipient will open the email or perceive it as spam. Therefore, it’s important to pay attention to these settings at each campaign level.

It is recommended that the sender’s name include the company name and if it is a private person, then of course, the full name.

There are two ways to set up the sending profile:

  1. Update default settings for all campaigns.
  2. Updating different settings for different campaigns.

1. Update default settings for all campaigns.

Click on the “Little Man” icon at the top of the screen (1), then click on “Account Settings” (2).

Account setting

On the sidebar click “Email Campaign” (1). Choose a setting.
Two critical settings are:
Setting number 4201 – “Default Sender name for campaigns”: Enter the sender’s name that will be displayed in the mailer. Your contacts will see this name in their mailbox.
Setting number 4218 – “Reply address”: Enter the e-mail address for contact’s responses.

Tip: We recommend you to go through all the settings on this page and update them if necessary, since these are the default settings for each campaign you will send.

Finally, click “Save”.
Account setting

2. Updating different settings for different campaigns.

On the sidebar click “Email Campaign” and choose “Create an Email Campaign” (2).

Create email campaign

On the “Create an Email Campaign” screen, click “Show Sending Profile”.
You can choose to “Create New Profile” or a profile that you have already created.

Sending profile

“Profile name”: Enter the profile name. This field is internal, only for your own use.
“Reply to”: Enter the e-mail address for the contact’s responses.
“Sender email address”: Enter the e-mail address that will appear in the e-mail.
“Sender name to diaplay”: Enter the name of the sender from which the email will be sent.

Finally, click “Save” and then on “Use This Profile”.

Now, you can continue to design your email campaign. More information in this guide