Knowledge Base > Salesforce > Getting Started – inwise app for Salesforce – Installation and configuration

in Salesforce

When you integrate inwise with your Salesforce account, you will be able to send personalized text messages (SMS) effortlessly to an individual or group of leads, contacts or campaign members, directly from Salesforce. Send an email marketing campaign to Salesforce audiences or synchronize contacts and insights between your Salesforce account. Design beautiful and engaging landing pages as well as pop-ups using inwise responsive templates to convert website visitors into Salesforce leads.

Step 1

Don’t know how to begin? The explanation is in this guide.

Install an inwise app from the Appexchange for free.

Step 2

You can work with inwise app in both Salesforce interface:
Classic – is the original interface
Lightning – is the new and modern interface

You can switch between the interfaces: to go to Classic interface, click on the profile icon and select “Switch to Salesforce Classic”.
To return to the Lightning interface, click: “Switch to Lightning” in the top menu bar.

switch between Salesforce interface

Once the app has been installed, it will be visible in the Salesforce applications list.
In the Lightning interface – Click on the points icon. In the search pane type: inwise.

In the Classic interface – Click on the plus icon in the top menu bar. From the list of installed apps, select “inwise”.

open inwise plugin from Salesfore classic interface

On to the extension main screen and click “Accounts Configurations”:

Step 3

You have two options under “Accounts Configurations”:

Creating a new inwise account – If you do not have an inwise account yet, you can create a new account directly from the app.
Once you have entered the details click the “Get started!” button. It will bring you back to the iextension main screen.
If you already have an inwise account skip to the next step.

An existing account in inwise – If you already have an account, enter your user name and Token – a code that identifies the inwise account with Salesforce.
If you do not have a Token, you can create one through your inwise account:

  1. Click on the “Little Man” icon at the top of the screen.
  2. Then click on “Api Key”.
  3. Click on the “New ApiKey” button
  4. Click Save.
  5. A new Api Key with active status will appear on the screen, copy the string of letters and numbers (ApiKey).
  6. Return to the inwise app screen and paste the ApiKey under the “Token” field and click Save.

Step 4

In the main screen of the app, you’ll see that the account has been added to the account list.
The next step is to map the inwise fields with Salesforce. Click on “Field Mapping”

Setting Salesforce

On this screen, you must set up the “Contact and Lead” fields in accordance with inwise fields. (It is not necessary to map all the fields, but the important ones like ‘name’ and ‘phone number’ must be mapped)
You can always add more fields in your inwise account and map them in the app.

After mapping the fields, click Save.

Salesforce - mapping field

Step 5

To set the phone number format for sending SMS messages, click on “Edit” (The button is next to “Field Mapping”). Select “Trim Leading Zero” and choose the relevant country.

**Important note**
There is a chance that Salesforce will not allow completion of the process because the communication between Salesforce and inwise is not enabled.
1) Enter the Settings / Setup screen in Salesforce by clicking the “Gear” icon and then Setup.
2) Under Security Controls or Security.
3) select Remote Site Settings.
4) Click “Edit” on the Site Name / Remote Site Name – inwiseapi.
5) Check the box – ‘”Active”
6) save.

Setting Salesforce

Step 6

Sometimes organizations have multiple departments and each department works on completely different content.
In this case, you can link several inwise accounts to one Salesforce account. You can open more accounts as needed and link as indicated above.

Step 7

inwise can be opened directly from the app by clicking the account name:

If a message pops up – please confirm.
In addition, select “always allow pop-ups from” Salesforce for a smooth transition each time you sign in to your inwise account:

We have completed the first step of defining the inwise app and linking it to the inwise account.

Next: How to configure the unsubscribe sync settings