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Home > FAQ > Groups management issues > Unsubscribed recipients issues
Unsubscribed recipients issues
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Question: I have a recipient that removed himself from the list, and his e-mail appears in the CSV file I intend to import. Will the following mailings be sent to him?
Answer: If a recipient removed himself, his status in the DB is an unsubscribed recipient. No mailing will be sent to him. The only way to make him receive e-mails again is through inwise support center.
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Question: I tried to import an unsubscribed list to my account, but I don't see it is updated in my account. Why?
Answer: The are few restrictions you need to pay attention to: the e-mail column should be the first column of the file. Also, the first row has to be a title row.
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Question: What actually happens when a recipient unsubscribes?
Answer: When a recipient clicks on the unsubscribe link, his e-mail is added to the unsubscribed list, and no e-mails will be sent to him.
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Question: I want to import an unsubscribed list to my account, but since I don't have ay unsubscribed recipients yet, I don't have an 'edit' link by the 'Unsubscribed Recipients' line in 'My groups'. How can I import my list?
Answer: The unsubscribed management page is accessible also using the menu.
Go to 'Settings' -> 'Unsubscribed Management'. |
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