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Home > FAQ > Mailing issues > Sending reports issues
Content editor issues
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Question: I try to load the editor, but I see a blank white window instead of the editor window. Why?
Answer: You should change your explorer security settings as following:
Go to Tools - Options - Security - Custom level - Miscellaneous, and enable the 'Access data sources across domains'.
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Question: I try to upload an image and I constantly receive "file already exists" message. What's the problem?
Answer: Probably the image was already uploaded before, or another image with the same name already exists. Try to change the name of the file you're uploading.
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Question: I don't really know HTML, is there any easy way to make my text look the same as in an other place in my HTML?
Answer: Yes. Copy the text with the style you need, select it, and write on it.
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Question: I wanted to send a new message to test group, but I got an error saying that my links are too long. What is the problem?
Answer: There is some limit on links length, if you received this alert, please contact support.
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Question: I'm trying to create a link in my message, but I keep getting: 'An error has occurred in the script on this page'. How can I fix it?
Answer: It usually happens when doing copy-paste from Microsoft Word to the content editor. That kind of copy paste is extremely NOT recommended, because Word sometimes contains elements that are not compatible with the editor. The best way is to copy the text first to Notepad, then to the content editor.
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Question: I've noticed my account automatically backs up newsletters I edit using the content editor. For how long are the backups are saved?
Answer: The system keeps your backed up messages for 2-3 days.
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Question: I want my unsubscribe link to look like this: To unsubscribe click here. How can I do that?
Answer: Change the text of the unsubscribe tag (this case click here) in the account settings, then typ in the editor the text you want to have in front of the link (in this case "to unsubscribe") and place the "LongUnsubscribe" tag in the end of it.
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