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Import issues

	Question: I imported a CSV file that contained 2500 recipients, but according to the report, only 1500 new recipients we added. How come? Answer: There are two possible reasons: 1. Some of the recipients appeared in the CSV file more than once, or already exist in your old groups. 2. Some of the e-mails were incorrect and weren't imported.
	Question: I just imported a CSV file that contained 3000 recipients, and I see that only the details of most of them weren't updated. I was sure that the import process is supposed to update details for existing recipients. Answer: In order to update details for existing recipients, you have to check the checkbox near the text: "Update existing recipients' details on import" on the fields mapping page.
	Question: I want to import a file, but a keep getting this error in the import queue: The given value of type String from the data source cannot be converted to type datetime of the specified target column. Answer: What happened is probably incorrect fields mapping. In this case, for example, a column that contains text (in the file) was mapped to a date field in your account. This is extremely import to map correctly the different data types.
	Question: I want to import a file, but I know that one of the recipients in that file has unsubscribed from my mailing list. Do I have to remove him from the file before the import? Answer: No. When a recipient removes himself he can be a member of any group and e-mails won't be sent to him. The only way to bring a recipient back to normal distribution is by contacting support.
	Question: Why can't I import a file I created in Excel to my account? Answer: Maybe the extension of the file in not *.csv. In order to import a list to your account the extension has to be CSV. Another thing to check is the size of the file. The file has to be up to 4MB. Also, make sure that the names of the columns in your file doesn't contain any special characters.
	Question: I try to import a file, but I instantly receive the 'Page not found' screen. How can I work it out? Answer: There are two possible reasons: 1. Your file is larger than 4MB. 2. There is a temporary connection problem. Please contact our support center.
	Question: In the past I used another e-mail marketing software and I have a list of unsubscribe recipients. Is there anyway to import them to my account? Answer: Yes. You can import an unsubscribed list using the 'Unsubscribed management' page. You can reach this page through the 'Settings' menu.
	Question: I just imported a file and I see that some of the columns I mapped wasn't imported at all. What might be the reason? Answer: You need to make sure that all the fields you mapped are mapped correctly in terms of data types.