Contents
 Welcome
    Support
 Start Working
    System Login
    Home Page
 Groups and Recipients
    Creating a New Group
    Adding Recipients
       Import from File
          The Import Queue
          Import Report
       Import from Outlook
       Website Registration Form
       Manual Addition of Recipients
    Recipients Management
       Recipient Page
       Recipient's Fields Setting
       Removing Recipients from Mailing List
    Groups Management
       Groups Segmentation
          External Groups Segmentation
       Test Groups
       External Groups
          Adding a New External Group
          Fields Mapping for External Group
 Creating a New Message
    Creating a New Message from Template
    Creating a New Message from Existing Message
    Creating a New Message from File
    Editing a Message In The Content Editor
 Sending a Message
    Sending a SMS Message
    The Sending Queue
    Sending Reports
       Overview
          Deliverability
          Unsubscribed Recipients
          Clicks
          Emails sent by month
          Recipients Statistics
       Message list
          Review a message
          Review sending process
          Report comparison
          Link follow-up
       Recipients Statistics
       External Groups Reports
 Advanced Options & Appendixes
    Content Editor Toolbar
       Adding Link to File
       Using Target Pages
       Adding an Image
       Adding an Outlook Remider Object
       Adding a Form
       Using Personalized Links
       Social links
    Advanced Options in the Website Registration Form
       Checkbox
       Radio Button
       Combo box
       Text area
    Advanced Mailing Options
       Follow-Up Messages
       Advanced Sending Settings
       Dynamic Content
    API's
    Blocked Domains
    Changing Password
 FAQ
    Logging in issues
    Groups management issues
       Import issues
       Unsubscribed recipients issues
    Mailing issues
       Content editor issues
       Sending issues
       Sending reports issues
  
Index

Home > FAQ > Groups management issues

Groups management issues

Question: I found out that the e-mail address of one one of my recipients in incorrect. How can I locate and fix it?

Answer: Go to 'My Groups', click 'General group'. Search the recipient with the incorrect e-mail. After finding it, click 'Edit' to correct his e-mail. Note that if you found an incorrect e-mail in a report, you can click 'Edit' Directly from the report.

Question: I set few fields using 'Fields settings', but I don't see any of my fields unless I click a recipient to edit it. Why is that?

Answer: In order to avoid big tables overloaded with details, it is possible to choose a custom the view of your tables. In order to add fields to that view, click 'Customize view' (When you are in a group) and choose the fields that will appear in that tables.

Question: Can one recipient be a member of more than one group?

Answer: Yes. You can choose the groups the recipient will belong to in the recipient page.


Question: How can I remove a recipients from one mailing list without removing him from other mailing lists?

Answer: Go to the 'edit recipient' page. In order to remove the recipient from one mailing list, you need to uncheck the unwanted group in the bottom of the page and click 'Save'.

Question: I have an external group in my account, that I'd like to delete since its connection no longer exists, but the 'delete' button is accessible only when entering the group, which is impossible. How can I delete it?

Answer: When trying to enter nonexistent group, and alert will pop, to inform you that the connection no longer accessible. This alert will also contain an 'enter' link that will allow you to enter the group and delete it.

Question: How can I remove a recipients from one mailing list without removing him from other mailing lists?

Answer: Go to the 'edit recipient' page. In order to remove the recipient from one mailing list, you need to uncheck the unwanted group in the bottom of the page and click 'Save'.

Question: I'm trying to add manually a new recipient to a group, but I keep getting a message that this recipient already exists in my account, though he doesn't relate to the new group I'm adding it to. How can I add him to the new group?

Answer: Find this recipient in your account, using the search bar in 'My Groups' page, then click edit and check the group you want to add the recipient to.

















 

  
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