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Guest
Posted: Friday, April 25, 2008 12:06:28 AM
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Hi, I have just installed the inwise desktop and trying to send message to test group. But it keeps prompt me the SMTP server error message. I have doubled checked that the setting is exactly same as my outlook setting. What shall i do. Kindly advice.
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inwise
Posted: Monday, April 28, 2008 9:13:39 AM
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In order to use your own SMTP, you have to uncheck the 'Direct Send' check box in your 'Accout Settings'.
Let us know whether it solved the problem.
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Guest
Posted: Tuesday, April 29, 2008 9:14:58 AM
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nope... i still can't connect
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inwise
Posted: Wednesday, April 30, 2008 4:03:49 AM
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What SMTP are you using? Is it your server? or are you ussing a server of your internet provider for example?
Is the FROM address you're using in the software is allowed to send out e-mails using that server?

If you know how to check that SMTP thru the telnet command in the command prompt you can check it with that 'from' address and see what exacly is the problem,
if not, you can send us the SMTP details (to support@inwise.com, and not here of course) and we can check it for you.
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